Frequently Asked Questions

What are WALX Poles?

WALX Poles are specially designed fitness and rehabilitation walking poles featuring a patented ergonomic handle—the WALX Ergo Grip. They provide a full-body workout, improve posture, and enhance stability for walking on any terrain.

What is the WALX Ergo Grip and how is it different?

The WALX Ergo Grip is a strapless, contoured handle angled to support the natural wrist position. It allows for relaxed, whole-hand engagement, reducing joint strain and making it easier to walk longer and more comfortably.

How are WALX Poles different from Nordic Walking or trekking poles?

Unlike traditional Nordic poles, WALX Poles have no straps and feature a 15° ergonomic grip for natural movement. Trekking poles are for support only, while WALX Poles are designed for dynamic propulsion—turning your walk into a workout.

What is Total Body Walking™?

Total Body Walking™ is a unique fitness and wellbeing activity using WALX Poles to engage upper and lower body muscles simultaneously. It enhances calorie burn, posture, and coordination, making everyday walking far more effective.

Who can use WALX Poles?

WALX Poles are suitable for all ages and abilities—from active walkers to those recovering from injury. They are ideal for fitness, stability, rehabilitation, or hiking, with different models tailored to individual needs.

Which WALX Pole is best for fitness walking or weight loss?

Our fitness-focused poles offer dynamic upper body engagement and core activation—perfect for boosting calorie burn and toning muscles during walking. Use our Pole Finder quiz to discover your best fit.

Are there WALX Poles for people with balance or joint problems?

Yes. Our Rehab & Stability range is designed with clinicians to support users with reduced mobility, arthritis, neurological conditions, or post-surgery recovery. They offer confidence, comfort, and clinical-grade support.

Can I use WALX Poles without any formal training?

While WALX Poles are intuitive to use, we recommend watching our free video tutorials or attending a local Discovery Session to get the most benefit from your poles.

Is there a tool to help me choose the right poles?

Yes! Try our interactive Pole Finder powered by ScoreApp—it asks a few simple questions and recommends the best pole for your goals and needs.

Are WALX Poles adjustable?

Yes. Many models feature adjustable height ranges, allowing you to set the poles for your specific height and terrain. We also offer fixed-length poles for clinical and structured group use.

What materials are used in WALX Poles?

All poles are constructed from premium 7075-grade aluminium alloy—strong, lightweight, and corrosion-resistant. This aerospace-grade material offers a perfect balance of durability and weight.

Are the poles suitable for different terrains?

Absolutely. WALX Poles come with interchangeable tips—rubber paws for pavements and carbide tips for trails and hills. Some models also include baskets for mud or sand.

Do WALX Poles fold or collapse for travel?

Certain models are collapsible, making them ideal for travel, compact storage, or transport to group sessions. Check each product page for details on folding mechanisms.

Are the poles shock-absorbing?

Yes. The combination of ergonomic grip, angled hand position, and high-grade materials helps absorb shock and reduce joint impact, especially for knees, hips, and wrists.

Are WALX Poles suitable for rehabilitation or clinical use?

Yes. Our clinical range is designed in collaboration with healthcare professionals. They assist with recovery from injury, neurological conditions, joint replacements, and balance issues.

Can WALX Poles help people with arthritis?

Definitely. The WALX Ergo Grip supports a neutral wrist position and reduces joint strain. Whole-hand contact reduces pressure on individual fingers and thumbs—ideal for users with arthritis.

Are the poles recommended by physiotherapists?

Yes. Many physiotherapists and rehab specialists recommend WALX Poles as part of mobility and strengthening programs. They’re also used in NHS and private clinical settings.

How do WALX Poles support balance and coordination?

WALX Poles promote rhythm, postural alignment, and stability. Engaging both upper and lower body reduces the risk of falls and improves proprioception—especially important for older adults or post-stroke users.

Can I claim VAT exemption for medical use?

Yes, if you meet eligibility criteria (such as having a qualifying health condition), you can purchase certain WALX Poles VAT-free. See our VAT guide for details.

Who qualifies for VAT exemption when buying WALX Poles?

Individuals with long-term illnesses or disabilities, or those buying on behalf of someone who qualifies, may be eligible for VAT relief. A simple declaration at checkout is required.

How do I apply VAT exemption at checkout?

When adding a qualifying pole to your basket, check the VAT exemption box and complete the declaration. The VAT will automatically be removed before payment.

Do you deliver internationally?

Yes, we ship across the UK and internationally. Delivery fees vary depending on location. See our shipping page for rates and expected delivery times.

How long does delivery take?

Orders are typically processed within 48 hours. UK delivery takes 2–5 business days. International orders may take longer depending on customs.

What is your returns policy?

You can return unused poles within 14 days for a full refund. See our full returns policy for conditions and how to initiate a return.

How do I adjust the height of my WALX Poles?

Each adjustable model includes clear markers and a secure locking mechanism. A quick twist or flip lock allows you to extend or shorten the poles to your correct height.

Are there videos showing how to use the poles properly?

Yes. Visit our Learning Hub for step-by-step videos on pole adjustment, grip technique, and how to walk effectively using Total Body Walking™ principles.

Do I need to attend a class or can I learn at home?

Many users learn at home via our free video tutorials. However, we recommend a local Discovery Session or WALX group class to refine your technique and stay motivated.

Can I use the poles indoors for rehab exercises?

Yes, many clients and professionals use WALX Poles indoors—especially in physiotherapy or community rehab settings. Rubber feet are non-slip and floor-safe.

How do I replace tips or accessories?

Replacement tips, paws, and accessories are available in our online shop. Swapping tips is easy and doesn’t require tools—just pull firmly and push the new one on.

Can I buy WALX Poles in bulk for my clients or group?

Yes. We offer trade pricing for health professionals, instructors, and group leaders. Contact us for volume orders or partnership opportunities.

Are there WALX training courses for professionals?

Yes. We offer CPD-accredited courses for fitness professionals, physios, and community leaders. Learn how to use and teach Total Body Walking™ safely and effectively.

How do I become a WALX Ambassador or Instructor?

Start by joining a Discovery Webinar or exploring our Instructor Training Hub. You don’t need to be based in Dorset—our training is available UK-wide.

Do you offer VAT-exempt bulk purchases for clinical use?

Yes. Clinical organisations or professionals can apply VAT exemption when buying eligible poles for qualifying patients or programs.

What is the purpose of the 15° angled WALX Ergo Grip?

The 15° forward angle aligns the handle with the natural orientation of your hand during walking. This promotes wrist neutrality, reduces joint strain, and enhances forward propulsion.

Why is whole-hand support important in pole design?

Whole-hand engagement distributes pressure evenly across the palm and fingers, improving grip strength, dexterity, and reducing fatigue. It’s especially helpful for those with neurological or grip impairments.

What is 7075 aluminium and why is it used?

7075 is an aerospace-grade aluminium alloy known for its high strength-to-weight ratio. It allows WALX Poles to be light yet incredibly strong—ideal for both rehab and extreme use.

What locking mechanisms do the poles use?

Depending on the model, WALX Poles use either secure twist-lock or external flip-lock systems. Both ensure stability and prevent slipping, even under full weight-bearing conditions.

Are WALX Poles weight-bearing?

Yes. Unlike many walking sticks or trekking poles, WALX Poles are engineered for dynamic weight-bearing to aid rehabilitation, balance, and confidence in movement.